Refund & Return Policy

Last updated: November 2026

Non-delivery or damaged items

If your order doesn't arrive, arrives damaged, or doesn't match what you ordered, contact the seller directly through the order details page, or reach us via our Contact page with your order number.

Returns

Return eligibility and process may vary by seller. Where a return is accepted, the seller will arrange a reverse pickup through our courier partner, Delhivery, or provide instructions for returning the item.

Refunds

Online payment isn't enabled on Salebay yet, so refunds for unfulfilled or cancelled orders are currently arranged directly between you and the seller. Once online payments go live, this policy will be updated to describe the automated refund process.

Cancellations

You can request a cancellation before a seller ships your order by contacting them directly. Once an order has shipped, it can no longer be cancelled and falls under the returns process above.