Privacy Policy

Last updated: November 2026

What we collect

To create an account and place or fulfil orders, we collect your name, email address, phone number, and the delivery addresses you add to your account. Sellers additionally provide a pickup address and contact details so couriers can collect shipments.

How we use it

• To create and manage your buyer or seller account.
• To process orders and share the delivery address with our courier partner so your order can be shipped.
• To send account-related emails, such as sign-in codes and order updates.
• To let sellers see the name, phone number, and address of buyers who order from their store, so they can fulfil the order.

Who we share it with

We share order and address details with our logistics partner, Delhivery, solely to deliver your order. We do not sell your personal information to anyone.

Where your data is stored

Account and order data is stored with our database provider, Supabase. We take reasonable technical measures to keep it secure, including access controls that restrict sellers to only their own store's data and buyers to only their own orders.

Your choices

You can update or remove your saved addresses from your account at any time. To request deletion of your account and associated data, contact us using the details on our Contact page.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

[GRIEVANCE_OFFICER_NAME]
[COMPANY_LEGAL_NAME]
Email: [GRIEVANCE_OFFICER_EMAIL]
Phone: [GRIEVANCE_OFFICER_PHONE]
Address: [COMPANY_REGISTERED_ADDRESS]

Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.